Frequently Asked Questions
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Is it possible to recover forgotten password?
Yes, forget password page can be accessed from panel login page
What are the restrictions on using a plan?
The lifespan of an active plan is based on the frequency of use, with no time limit.
How is the authentication process done?
In order to prevent any abuse, authentication must be done through email verification.
How can I ask a question if there is a problem?
You can contact info[at]pentest24[dot]net if you have any problems at any time. Our professionals will respond as soon as possible.
Is it possible to change specifications of a plan and create a custom one?
No, but currently the plans are presented in a specific, effective and efficient way.
If the operation has been interrupted for any reason during the scan, will it be counted as a plan usage?
If this happens, contact info[at]pentest24[dot]net, our support team in the relevant section will come for help immediately.
Is it possible to update my current plan?
No, if you purchase a new plan, it will automatically replace the previous one.
In what formats can I receive reports?
Reports and scan results are presented and can be downloaded in pdf format.
Is it possible to delete an account?
Yes. If needed, you can contact us at info[at]pentest24[dot]net and ask support for account removal.
Will you delete all the account information when the account is deleted?
Yes. Account information, including scans information and reports, is deleted, but general information such as scanned addresses and basic information should be retained in order to prevent any legal issue.
How do system-related events are reported?
Users are currently notified of the events via emails they have registered in their accounts.
If the payment process fails, what should i do?
If your payment procedure fails, the bank will refund your money shortly (up to 5 hours). You can also contact support for help.
What if I don't find my answer on this page?
Ask your question in “contact us” page or send an email to info[at]pentest24[dot].net, our support team will answer you as soon as possible.
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